Your pen and/or your receiver may have run out of battery. Recharge the pen and/or receiver by placing in the charging cradle, and connect the cradle into a USB port using the charging cable.
To monitor the battery status (Equil Smartpen 2):
· When the receiver battery is running low, the receiver will flash amber when you turn it on.
· When your pen battery is running low, the pen will flash 3 times when you turn it on to remind you to recharge soon.
· Check your pen and receiver battery status in Equil Note.
Alternatively, your Equil Smartpen may be out of range.
Equil Smartpen’s Bluetooth connection to your device gives you a range of up to 33 feet.
If your receiver is out of range, the connection will drop. Move back in range and the receiver will reconnect. (You may have to manually re-establish the connection via your device’s Bluetooth settings.)