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Pen range

Nick Albino May 28, 2014 12:50PM PDT

I just started using my Equil pen and when writing on a 22x30cm size notepad I notice that the receiver does not record my handwriting (or is sporadic) once I get roughly half the way down the page. The paper is within the guidelines and I want to be able to use the whole page and not just the half closest to the receiver. I have tried to manually calibrate it by drawing a diagonal line across the whole page but that does not seem to affect the handwriting recognition. I really want to like the product.

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Equil Support May 28, 2014 02:15PM PDT Equil Support@MyEquil.com

Hello Nick,

Thank you for submitting your question.

When manually calibrating your page, be sure to click on the calibration icon in the Equil Note app to begin your calibration.

Tap the two points with your Equil Smartpen on the paper in the numerical order shown in the Equil Note app.

Please do contact our Equil Support team at support@myequil.com if you need further assistance with calibrating to your desired page size.

Best Regards,

Steve
Equil Support

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