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Microsoft Surface 2 app issues

Wendi Oct 03, 2014 01:54PM PDT

when we download the software for the smartpen we get an error message saying this app won't work for your computer. We are using a Microsoft Surface 2 with Windows 8. We just set this up with Windows 8 on another computer. Why is this an issue on the Surface? I purchased this for my son to use with the Surface. HELP!

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Equil Support Oct 03, 2014 03:01PM PDT Equil Support@MyEquil.com

Hi Wendi,

The Microsoft Surface is available with one of two different operating systems: Windows 8 RT and Windows 8 Pro. The Equil Note app that you will use with the Equil Smartpen will work on Surface tablets with Windows 8 Pro. However, if you have a Surface tablet with Windows 8 RT, third party software and apps such as Equil Note will not be compatible.

Please check your Surface to confirm if you have Windows 8 RT or WIndows 8 Pro. If you do happen to have Windows 8 Pro, please contact our Equil Support team at support@myequil.com for further assistance.

Best Regards,

Steve
Equil Support

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