when we download the software for the smartpen we get an error message saying this app won't work for your computer. We are using a Microsoft Surface 2 with Windows 8. We just set this up with Windows 8 on another computer. Why is this an issue on the Surface? I purchased this for my son to use with the Surface. HELP!
The Microsoft Surface is available with one of two different operating systems: Windows 8 RT and Windows 8 Pro. The Equil Note app that you will use with the Equil Smartpen will work on Surface tablets with Windows 8 Pro. However, if you have a Surface tablet with Windows 8 RT, third party software and apps such as Equil Note will not be compatible.
Please check your Surface to confirm if you have Windows 8 RT or WIndows 8 Pro. If you do happen to have Windows 8 Pro, please contact our Equil Support team at firstname.lastname@example.org for further assistance.